Select location

How our standard service works

Whether you need curbside drop-off or delivery straight into your living room, we’ve got you covered.
In-home delivery comes standard, depending on the following factors:

 

Group 108
Group 103
Group 108

Hand-to-Hand Delivery
Completed in a single trip


Scope of service


Full delivery into the apartment or home,
with or without an elevator.


Requirements


Items up to 30 kg that can be easily
carried by one person in a single trip.


Your delivery is over 30 kg
or requires multiple trips?

 

Group 108
Group 104
Group 108

Curbside to Curbside
Requires multiple trips


Scope of service


Handover takes place directly at the vehicle.  

All items must be ready at vehicle level for pickup.  

Drop-off occurs directly at the vehicle, including
loading and unloading assistance.   


Requirements


Deliveries containing multiple items
that require several trips.   

Still need extra support?

Select from the following additional services:

 

Group 103

Loading help by driver

Ideal for


Small relocations, individual items
up to 30 kg, multiple or bulky goods
like chairs, shelves, boxes, etc.


Requirements


Deliveries that cannot be safely
carried by one person   

Scope of Service


Deliveries requiring multiple trips
straight into the apartment or
designated room   

Price


Loading/unloading 30 min (€20)
Loading/unloading 1 hr (€30)
Every additional 30 min €15

 

Group 106

Extra length & hight

Ideal for


Extra-long or wide items needing
extra space without paying for
an oversized vehicle   

Price


Additional length up to 6 m
Additional height up to 1,8 m
€5 each

 

Group 105

Loading help by driver & helper

Ideal for


Major relocations, heavy or bulky
items starting at 30 kg

Requirements


Delieveries that require two people for
safe transport when no self-assistance
is possible or desired   

Scope of Service


A two-person team consisting of a driver
and an additional helper handles all lifting
and carrying directly to the room of choice

Price


Loading/unloading 30 min (€40)
Loading/unloading 1 hr (€60)
Every additional 30 min €30

 

Group 107 (1)

Waiting Time

Ideal for


Long distance to elevator or apartment,
carrying multiple heavy items  


Scope of Service


First 10 minutes free at each pickup
and drop-off location for curbside
loading and unloading       


Price


Every additional 5 min €3,57

 

💡Good to know💡

Support & Issue Resolution

Dedicated support is available whenever a booked service is incomplete or unbooked extra services occur.
Customers can reach the Customer Experience (CX) team and drivers can contact Driver Operations (DOps) for fast resolution and appropriate refunds.

Fair Pricing

Orders cover pre-booked services only.
When extra loading assistance, multiple trips, or heavy lifting are requested on site, the corresponding fees apply automatically.   

Tailored to match every need

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Reliable support, right when you need it
Skip the stress of finding extra hands. Book your support in advance, so you can count on help arriving right on time.
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More space for extra length & hight
If your items are too long or too wide, the extra space gives you more room without having to book a larger vehicle.
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No-rush while loading and unloading
Long walks to the elevator or heavy lifting take time. Booking extra waiting time keeps your schedule relaxed and stress-free.
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Make better use of your time
With loading help, your delivery is completed much faster. Your items are carried straight to where you need them.

Book your delivery in 60 sec.

Step 1 _ pickup Location_DE
1
Enter locations & see upfront price
Step 2 - Vehicle Select_DE
2
Choose a vehicle & add optional extras
Step 3 - Order Details_DE
3
Add notes for your driver
Step 4 - Order Details_DE
4
Confirm order & track it live
1
Enter locations & see upfront price
2
Choose a vehicle & add optional extras
3
Add notes for your driver
4
Confirm order & track it live
Check price now

Frequently asked questions

img_FAQ (1)
Where does Lalamove deliver to?

Pickup and delivery:
Within Berlin zones A and B, at the airport, Potsdam, Königs Wusterhausen, Oranienburg, Telow, Bernau, Nauen, Strausberg and Blankenfelde.

Only delivery:
All locations within 75 km of Berlin, including Beelitz,  Fürstenwalde, Frankfurt an der Oder, Neuruppin and many other locations.

Use our mobile app or website to manage all your delivery needs. Stay up to date and informed about new service areas.

How much does a delivery cost?

The price depends on several factors, such as distance, traffic conditions, order volume, availability of our delivery partners, and possible tolls or surcharges. This means the total price may vary.

The price shown when you make your request may change if you adjust your order details. You can always see all pricing details transparently in the app before you book.

Simply open the Lalamove app, choose your vehicle type (Car, Caddy, Transporter or Bike) and enter the pick-up and drop-off addresses.

Find more pricing information here. 

When can Lalamove deliver?

Lalamove is available around the clock and quickly connects you with nearby delivery partners. We specialise in on-demand and same-day deliveries. With our app, you can send urgent items quickly and easily in just a few clicks.

Can I track my delivery?
With Lalamove, you can track the status of your deliveries in real time. You can see where your delivery partner is, contact them if needed, and you’ll be notified immediately after the delivery is completed. You can also easily share the tracking information with the recipient, so they’ll know exactly when their delivery will arrive.

Lalamove it.

Download the app today and book hassle-free delivery in seconds.

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