How to Take Orders on the Driver App
Have you successfully registered as a Lalamove driver? Then it’s time for your first deliveries! Our step-by-step guide will walk you through the entire process in the Lalamove Driver App, from accepting your first order to completing your first delivery.
Here’s everything you need to know:
Step 1: Log in and go online
Open the Lalamove Driver App and log in using your registered phone number. Once you’re logged in, simply tap “Go Online” to start receiving orders.
Step 2: Wait for incoming orders
When you’re online, you’ll start receiving delivery requests. A notification will appear on your screen with the key details:
- Pickup and drop-off locations
- Distance between each location
- Estimated fare
- Required vehicle type
Make sure to review the details, then tap “Accept” to confirm the order.
Step 3: Drive to the pickup location
After accepting the order, the app will show the pickup location on the map. You can use the built-in map or open your preferred navigation app. Make sure to arrive on time, and contact the sender if you have any issues finding the address.
Step 4: Confirm pickup
Confirm that you have collected the item with the “Picked Up” button in the app. This will update the system and notify the customer that the item is on its way.
Step 5: Deliver to the drop-off location
Use the in-app map to head to the drop-off point. Tap “Delivered” once you’ve successfully handed over the item. The app will then mark the order as completed.
Step 6: Review your order summary
After completing the delivery, the app will show you an order summary. Here you’ll find the:
- Total fare
- Distance covered
- Time taken
You can also track your earnings here.
Tips for smooth deliveries
- Always check the details before accepting an order.
- Make sure your phone has enough battery and a stable internet connection.
- Use clear communication with customers.
- Update each step correctly in the app to avoid delays or cancellations.
Frequently asked questions
Can I decline an order?
Yes. If you’re unable to take the order, you can decline it within the given time.
What if I can’t find the pickup or drop-off location?
Use the in-app call feature to contact the sender or recipient for help.
Ready for your first order?
Now you know how to accept and complete orders with the Lalamove Driver App. Keep your app updated, stay professional, and make the most out of every delivery.