Delivery Partner Onboarding: Your First Delivery Checklist
Welcome to the team! Ready to hit the road? To help you get off to a smooth start, we’ve put together this simple checklist so you’re fully prepared for your very first delivery. Follow these steps and you’ll be set up for success from day one.
1️⃣ Before You Get Started
🟠 Pick up a receipt book
If you don’t have a receipt book yet, you can collect one from our office before your first trip. Please book an appointment under Pick up receipt book. Address: Workspaces Berlin Moritzplatz (formerly Unicorn), Prinzessinnenstraße 19/20, 10969 Berlin
🟠 Turn on push notifications
Enable notifications in the app and your phone settings so you don’t miss any delivery requests.
🟠 Apply for a Lalamove Sticker
Sign up for our Lalamove Sticker Program and earn a monthly bonus automatically. The bonus amount depends on your vehicle type.
🟠 Enter your tax ID
Make sure to add your tax ID in the app within one month of signing up. If you have trouble entering it, try adding a “/” to the format.
- Format: 12/345/67890, DE123456789
Important: If you don’t enter your tax ID on time, you will not be able to accept orders. You’ll still be able to log in to add it, and your account will be reactivated once it’s done.
2️⃣ Accepting an Order
🟠 Select and confirm
Tap on an order to view the details. Then, slide the start button to the right to start the order. You’ll get a notification once the order is successfully assigned to you.
🟠 Call the customer to confirm details
- Introduce yourself and mention your vehicle type.
- Confirm key details such as weight, dimensions, pickup location, and pickup time.
- Ask if there’s an elevator, loading ramp, or alternative parking available.
🟠 Can’t reach the customer?
If the customer doesn’t answer, please contact our support team for assistance. You can reach our team from Monday to Sunday between 9:00 a.m. and 6:00 p.m.
3️⃣ Picking up the Item
🟠 Item doesn’t fit in the vehicle
If you find that the weight or dimensions don’t match the order details and the item won’t fit in your vehicle, you’ll need to cancel the order. Submit a photo via live chat in the app as proof for the cancellation.
🟠 Item fits in the vehicle
If everything looks good, take a photo of the item and upload it in the app.
🟠 No animal transport
We do not offer passenger transport and do not transport animals.
🟠 Report additional services
If the customer needs extra waiting time or help with loading or unloading that wasn’t selected in the app, report it via the in-app support chat.
Important: Don’t negotiate prices directly with the customer. Don’t ask for cash payments or start fee disputes on-site.
4️⃣ Delivering to the Drop-Off Location
🟠 Take a proof-of-delivery photo
Make sure visible details like the house number or apartment door are clearly shown in the background. Please don’t photograph people.
5️⃣ Safety & Support
🟠 Report accidents or damage
If there’s an accident or any items are damaged, notify the support team through the app right away. We’ll step in immediately to help you and the customer.
6️⃣ Completing the Order
🟠 Hand over a receipt for cash payments
Give the customer a receipt and always make sure you have enough change with you.
🟠 Coupon payments
If the customer used a coupon, the coupon amount will be credited directly to your driver wallet.
🟠 Complete the order in the app
Always mark the order as complete in the app to finalize it officially.
You’re all set to handle your first delivery with confidence!
Get started, gain experience, and boost your earnings with every order you complete.
Accept your first order now! (iOS)
Accept your first order now! (Android)