In-App Shortcuts: How to Manage Your Delivery in Real Time

Whether you're facing marathon road closures or a sudden change of plans, you always have full control over your active order. If something unexpected comes up, you don't need to panic or start over.

Just tap the three dots (…) in the top right corner of your live tracking screen to open your menu options during an ongoing delivery:

1. Edit order

Typed in the wrong house number or need to tweak the pickup address? You can update your details on the fly.

• What it does: Allows you to edit details of your order before the driver arrives. You can edit and even add or remove pickup and drop-off points directly, as well as edit the contact details at each location if you made a mistake or have more info to add.
• Note: If you need a completely different vehicle type or additional service options, you will need to cancel and place a new order.

2. Find a new driver

If your driver is stuck in traffic, not moving, or unable to meet your scheduled timeframe, tap this option.

• What it does: Re-triggers our search to find and assign an available driver closer to your location.

3. Get help

Have a quick question about pricing, timing, or how something works?

• What it does: Directs you straight to our Help Center and FAQs for instant answers.

4. Cancel order

Need to call off the delivery entirely?

• What it does: Cancels your active order directly from the app.

5. Report detail mismatch

Your safety and peace of mind come first. If the driver who arrives or accepts your job does not match the information shown in the app—specifically their profile picture, license plate, or vehicle type—let us know immediately.

• What it does: Allows you to report the exact discrepancy so our team can investigate right away.

 Added the wrong address, Driver stuck in traffic, or forgot to add a phone number?

No problem. We try our best to make sure that you delivery goes as planned, even if your plans changed.