FAQs

Lalamove provides on-demand services by connecting driver partners on mobile and web apps. Driver partners and couriers can take orders according to their own schedule.

Download Lalamove's Driver app and press ""Register"" to complete the registration process. Our registration process is simple and can be completed within 2 working days, given you have completed our online quiz and documents are approved.

Account will be verified within 2 working days after the training is completed and the documents are approved.

Any applicant aged below 18 are NOT eligible to be a drivery partner.

Currently, registration is available for bike, motorbike, car, small van (Max 600kg), medium van (Max 900kg), large van (Max 1,100kg). Stay tuned for further updates.

You are not allowed to open one more account in Lalamove with different vehicles. Each driver license can only open one account, and each account can only register one vehicle information.

No, same vehicle plate or vehicle can only apply for one Lalamove account.

For update of Vehicle details, do head to your Driver App > Profile > Settings > View Personal Info > Mobile Number

1) Driving License

2) Right to Work

3) Commercial Insurance

The virtual training is conducted directly through the "Lalamove Driver" app.

If you don’t have a receipt book yet, you can find standard versions at most stationery or office supply stores. We do offer generic receipt books as a courtesy if you'd prefer to pick one up for free.

 If you would like to please visit our office: 

Address: Floor 0, Here East, Queen Elizabeth Olympic Park, Plexal, London E15 2GW, United Kingdom 
Working Times: 10:00-18:00 Mon-Fri 

Kindly follow a step-by-step guide to provide your proof of delivery on the Lalamove Application

A small pop-up will appear on the top-right corner to indicate that you will need to submit proof of delivery upon order completion

Click either the two options to upload your proof of delivery

Upload your photo that you have taken from your camera

This document serves as a standard proof of payment for the customer's immediate reference. It is not an invoice.

Customers needing an invoice should contact customer support via the in-app chat or email at info.uk@lalamove.eu 

Valid Proof

To be considered as a valid Proof of Delivery, the picture must visibly show:

• Clear picture of delivered item (s) in a well lit area, during the unloading process

  
  
  

• Clear picture of the customer’s drop-off location:

  • House number; if not available, then

    

  • Lift document with address; if not available, then

    

  • Customer door (residential) or company logo (non-residential)

Invalid Proof

• Blurry pictures of location

  Example:

  

• Zoomed in / Unclear Picture of delivered item

  Example: 

  

• Non-Related Pictures (no sign of actual delivered items)

  Example: 

  

• Selfie

  Example: 

  

• Covering the camera / Blank screen

  Example: 

  
  

The driver may choose to upload a legitimate signature from the customer or take Proof Of Delivery pictures.

Yes, a clear picture of delivered item (s) in a well lit area, during the unloading process is required. 

An indication of the customer’s drop-off location must ALWAYS be clearly visible:

1.  If you are delivering to a residential area, the customer’s flat or unit number should appear in the picture

2.  If the flat or unit number is not available, you can take the picture with the lift document containing the building address

3.  If the lift document does not contain the building address, you may hold the order and take a picture with the customer’s door in the background

4.  If you are delivering to a non-residential area or any building where you cannot go further than the reception, you can take the picture with the identifiable logo (e.g hotel name) in the background

5.  Pictures that do not contain any clear indication of the drop-off location might not be accepted as a valid Proof of Delivery

Please abstain from taking any pictures of customers' faces or the interior of their houses.

It is probably because the POD feature was not on from the User perspective when placing an order.

For users: Kindly turn on the POD feature in your Settings

To select an order using the Lalamove app:

1. Click the "On Duty" icon to start seeing orders.
2. Pick up an order.

The fare of service is based on multiple factors such as traffic situation, order volume, availability of partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of the request may not be the same if there is a change to order details.

Once you've accepted the order, you’ll be able to see the customer’s address and contact number.

You can view the phone number of the customer by clicking on the phone icon. If you click on the icon, your phone will automatically place a call to the customer. You can also reach out to the customer via chat in the app.

No. Lalamove orders are for transporting goods only. Customers are not permitted to ride along during a delivery.

Try uninstalling and reinstalling the application. Then login into your account as you normally would. If the issue persists, please contact our Customer Service team for assistance.

Click on ”Records” and filter the status of the jobs that you're looking for; i.e. Ongoing, Completed or Cancelled.

Delivery time will follow the order stated on the App. You are required to complete an order depending on your vehicle type.

Please contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

Please contact the user via in-app chat. If user is not reachable, please contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

If you can't find the pick up/drop off point, please contact the sender/recipient for clarification.

Please contact our Customer Service team for assistance.

As your safety is our priority, if the user being rude or abusive, we suggest you to remain quiet and professional. Please try to avoid engage with them and finish the order accordingly.

However, if the user keep insulting you or being violent and your safety is threatened, please remember your safety comes first.

You can proceed to cancel the order and contact us if you need any assistance. Report to the local authority if necessary.

Please contact our Customer Service team for assistance.

Please encourage the user to cancel the booking and rebook, indicating that the good is too large for this vehicle type as the reason. Please contact our Customer Service team for assistance if necessary.

We take data protection seriously. All driver's personal details are protected in accordance with the General Data Protection Regulation.