Welcome to the team! Ready to hit the road? To help you get off to a smooth start, we’ve put together this simple checklist so you’re fully prepared for your very first delivery. Follow these steps and you’ll be set up for success from day one.
Turn on app notifications
Enable notifications for the Lalamove Driver app so you don’t miss new delivery opportunities or important order updates.
Add your bank details
Add your bank details so your delivery fees can be transferred to you. You’ll need:
Name of Bank
Account holder name
Sort code
Bank account number
Check the order details
Review the pickup and drop-off locations, item details and other order information before accepting.
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Check when the order is scheduled: 🟧 Orange – Pickup Now 🟨 Yellow – Later Today 🟦 Blue – Future Delivery |
When should you call?
Pickup Now: Call immediately after accepting to confirm the item fits your vehicle and check the delivery details.
Scheduled order: Call after accepting, then again around 2 hours before pickup to reconfirm.
What should you confirm?
Item size and weight
Pickup time and location
Access and parking
Lift or loading area, if needed
If you cannot reach the customer, contact Lalamove Support through the Driver app before continuing.
Check the item
Check that the item matches the order details and can be safely transported in your vehicle.If the item is too large or heavy, contact Lalamove Support through the app. You may be asked to provide a photo.
Check for additional services
If the customer requests additional waiting time or loading or unloading assistance that was not included in the order, contact Lalamove Support through the app.Lalamove does not provide passenger or animal transport.
Provide proof of delivery
Upload the required proof-of-delivery photo in the Driver app.
Where possible, show the delivery location, such as the house number or apartment door, but do not photograph people.
If there is an accident, an item is damaged, or another issue occurs during the delivery, contact Lalamove Support through the Driver app as soon as possible. Our support team will advise you on the next steps.
Complete all required steps in the Driver app before finishing the order.
For cash orders, collect the correct amount, provide a receipt where required and carry enough change.
For orders using a Lalamove coupon, the relevant amount will be reflected in your driver account.
Finally, mark the order as completed in the Lalamove Driver app.
You’re all set! Lalamove delivery orders in London will start coming in from October!